How do I know if my system qualifies for conversion?
There is one security company that install proprietary alarm systems which means you cannot change service without changing the system alarm systems. They install a proprietary alarm system which means you will never own the system. You will have to change system in order to change service.
What is involved when changing services?
A trained technican will reprogram your alarm systems communication 800 # and central station account number, send test signals from each device and confirm codes with the central station. All this is done from your alarm system keypad which takes 15 to 20 minutes. This is why you pay $49.95 to activate the service. We inspect your alarm to make sure that all the devices operate per code as well as for your protection.
How do I know my system works after conversion?
After reprogramming and testing is complete, you will be required to perform a live test once the technicians takes system off testing with the central station . You will be required to arm your system and set it off while the technician is on site so that you can personally clear system.
WE WANT YOU TO EXPERIENCE THE NATIONAL U.L APPROVED CENTRAL STATION RESPONSE TIME FOR YOURSELF. WE WANT YOU TO HAVE THE SAME PEACE OF MIND KNOWING THAT YOU DIDN` T SACRIFICE QAULITY OF SERVICE FOR A LOWER MOTHLY FEE.
What will the response time by the police or fire department?
When your alarm activates, our call centers respond promptly by notifying the police, fire or ambulance services after verifying the true emergency. Please note: Some local governments have placed various conditions or restrictions on their response policies and do not dispatch emergency personnel based solely on alarm signals in certain areas. You should contact your local government police or fire department to determine response policies. Some counties charge the owners of alarm systems a false alarm fee after the third False Alarm. Check with your county for further details.
What if I require maintenance on my alarm?
Our trained service professional technicians will attempt to resolve the problem by telephone, and if it is determined that an on site service call is required a date and time will be set up with you to determine cause of problem . The cost of an on site service call is $85.00 per hour. Most problems are resolved in less then an hour.
